Most issues can be resolved by following easy troubleshooting steps. First step: Try performing a soft reset. Point the remote control at the illumination LED or status LED. On the remote control, press and hold the POWER button for at least 5 seconds or until a Power off message appears. Notes: The TV restarts automatically. If the issue still occurs after resetting the TV, select the issue or symptom below for further troubleshooting: The TV has no power; TV turns off or randomly restarts; An LED keeps blinking on the TV; Slow or unresponsive remote; Missing channels & signal quality; Abnormal Picture/Screen; No Picture/White screen; TV hangs/freeze Network (Internet/home)/apps. Remote control/accessories. Power. Connected devices. LED. Troubleshooting. Go to page top. Use this manual if you encounter any problems, or have any questions about your device. y1WIJd.